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Borrower Assistance

If you're struggling to make your mortgage or other payments, Borrower Assistance is here to pick you up. If you are experiencing temporary or long-term hardship, call on your neighbors at Thomaston Savings Bank for help.

Your Lifeline For Tough Times

Facing financial challenges can be overwhelming… and even a little embarrassing at times. But you're not alone. At Thomaston Savings Bank, we don't judge – we support. Dedicated to assisting borrowers, our Special Assets Team will explain your options clearly, and guide you on the path to financial relief.

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How to Get Started

Follow the steps below to request borrower assistance. Questions about the process? Reach out to our Special Assets Team using the contact form below.

Step 1

Download the
Borrower Assistance Form

Step 2

Prepare Supporting Documentation

Step 3

Upload Your Application and Documentation

Step 4

Contact Us with Questions

1. Download the Borrower Assistance Request Form.

2. Prepare a written explanation of your hardship.

Describe the specific nature of your hardship (i.e. income reduction, divorce, medical issues, etc.

3. Gather your information.

Prepare information about you and all of your income, expenses, and assets, including:

Your intentions to either keep or transition out of your home
Monthly living expenses
The property’s status
Your home’s real estate taxes
Homeowner’s insurance premiums
Bankruptcy
Your credit counseling agency
Other liens, if any, on your property

Gather the required documentation per your hardship (see an application for details).
Fill out the Borrower Assistance Request Form completely and accurately.

4. Have questions or need help? Contact our Special Assets Team for assistance.

A member of our team will personally guide you through the process of applying for our borrower assistance program.

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Get in Touch

Questions about Borrower Assistance? Fill out the form below to connect with us.

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